Airport Transfers Cancellation and Refund Conditions
Cancellation Period and Conditions:
- In case of cancellation at least 24 hours prior to the transfer time, the full amount paid will be refunded.
- For cancellations made 12 hours prior to the transfer time, 50% of the paid fee will be refunded.
- For cancellations made less than 12 hours prior to the transfer time, no refunds will be made.
- In case of transfer cancellations due to force majeure reasons such as flight delays and cancellations, appropriate solutions will be offered if customer service is contacted.
Return Process:
- Cancellation requests must be submitted in writing to customer service at [e-mail address] or [phone number].
- Once the cancellation is confirmed, the refund will be made within 14 days using the same method of payment.
TÜRSAB Legislation:
- Airport transfers are carried out by vehicles and personnel registered and authorized by TÜRSAB.
Guided Tours Cancellation and Refund Conditions
Cancellation Period and Conditions:
- In case of cancellation at least 7 days prior to the tour start date, the full amount paid will be refunded.
- For cancellations made 3 days prior to the tour start date, 50% of the paid fee will be refunded.
- For cancellations made less than 3 days prior to the tour start date, no refunds will be made.
- Tours may be cancelled or changed in accordance with TÜRSAB regulations. In such cases, customers are informed as soon as possible and alternative solutions are offered.
Return Process:
- Cancellation requests must be submitted in writing to customer service at [e-mail address] or [phone number].
- Once the cancellation is confirmed, the refund will be made within 14 days using the same method of payment.
TÜRSAB Legislation:
- Guided tours are organized by travel agencies registered with TÜRSAB and carried out by TÜRSAB certified guides.
General Conditions
- In accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, the consumer's right of withdrawal is reserved.
- www.allinoneturkey.com cannot be held responsible in case the services cannot be performed due to force majeure (natural disasters, war, terrorism, epidemics, etc.).
- Cancellation and refund conditions are detailed in the description of each service.
- By purchasing the service, the customer is deemed to have accepted these conditions.
- All prices include VAT.
- In case of dispute, consumer arbitration committees and consumer courts have jurisdiction.